Privacy Policy

Your Information.

Your Rights.

Our Responsibilities.

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your rights

When it comes to your health information, you have certain rights. This section explains your right and our responsibilities to help you.

Get a copy of your health records

  • You can ask to see or get a copy of your health records and other health information we have about you.
  • We will provide a copy or a summary of your health records, usually within 30 days of your request. We will only charge an administration fee for this if a request is unfounded, excessive or repeat requests are made for the same information.

Ask us to correct health records

  • You can ask us to correct your health records, if you think they are incorrect or incomplete.
  • We will usually comply to rectify data within 30 days. If the request is complex we may request more time.

Ask us for information on how we use

  • Please ask a member of the team for a copy of our privacy notice. This sets out the type of data we hold, why and what we do with your data.
  • We will consider all reasonable request and must say ‘yes’, if you tell us you would be in danger if we do not.

Ask us to limit what we use or share

  • You can request for us not to use or share certain health information for treatment or our operations.
  • Sometimes we are not required to agree to your request, and we may say ‘no’ if it would affect your care and then there is a legal basis to do so.

Get a list of those with whom we’ve shared your information

  • You can ask us to provide a list of who we share your information with in order to provide health care to you.

Our uses and disclosures

How do we typically use or share your health information?

We work with a number of other NHS and partner agencies to provide healthcare services to you.

Help manage the health care treatment you

  • We will use your health information and share it with professionals who are treating you.

Example: The hospital sends us information about your diagnosis and treatment plan, so we can arrange additional services.

Run our organisation

  • We will use your information to run our organisation and contact you, to assist in providing your care.

Example: We use health information about you to develop better services for you.

Research

  • We do participate in research and may use your information to identify you as a possible participant.
  • However, we will not share this information or engage you in a research project without your explicit consent.

Help with public health and safety issues

We can share health information about you for certain situations such as:

  • Preventing disease.
  • Reporting adverse reactions to medications.
  • Reporting suspected safeguarding situations e.g. abuse, neglect, or domestic violence.
  • Preventing or reducing a serious threat to anyone’s health or safety.

Comply with the law

  • We acknowledge that processing or sharing your data may only be carried out, where a lawful basis exists.
  • Where no lawful basis applies, we may seek to rely on your consent in order to process or share your data.
  • You will be given clear instructions where your consent is required, informed of the consequences and of your right to withdraw your consent at any time.

Anyone who receives information from us is also under legal duty to keep your data confidential and secure.

Our responsibilities

  • We are required by law to maintain the privacy and security of your protected health information.
  • We will let you know promptly if a breach occurs, that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in the notice and give you a copy of it.
  • We will not use or share your information other than as described here, unless you tell us we can. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

Your choices

For certain health information, you can tell us your choices about what we share.

If you have a clear preference for how we share your information in the situations described, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

  • Share information with your family, close friends, or others involved in providing for your care.
  • Share information with someone you have granted medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
  • If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest or the interest of public safety.

In order to provide for your care, we may share your information for the following purposes:

  • If it is appropriate in the provision of your care or required to satisfy our statutory function and legal obligations.
  • And if you are able to but have not informed us otherwise.

Concerns or complaints

If you feel we have not complied with your rights as laid out by data protection laws, you can make a complaint.

If you do wish to make a formal complaint you should do so, preferably in writing, as soon as possible after the event and ideally within a few days as this helps us establish what happened more easily.

Send your written complaint to:

Wendy Dicks
Practice Manager
60 Hungate Street
Aylsham
Norfolk
NR11 6AA

Terms of this notice

This notice does not provide exhaustive details of all the aspects of the collection and use of your personal information by the practice. However, we are happy to provide any additional information or explanation if needed.

We can change the terms of this notice and the changes will apply to all information we have about you. If we do change the terms of notice, we will update our policy accordingly.